Refund policy

At GAMI, we take pride in the quality of our scale model kits and want you to feel confident in your purchase. This policy explains our satisfaction guarantee and how returns, refunds, and replacements work.

Our 1-Year Satisfaction Guarantee

We stand behind every kit for a full year. If something isn't right, whether it arrived damaged, is missing parts, or the experience didn't live up to what you hoped, reach out and we'll make it right. Depending on the situation, that may mean a replacement, a repair, or a refund. We've built this company on taking care of our builders, and we mean it.

Returns

There are two ways we take care of you, depending on the situation:

Changed your mind? If your kit is still sealed and unopened, return it within 30 days of delivery for a full refund to your original payment method. It must be in original packaging and new condition.

Not happy, or something's wrong? That's covered by our 1-Year Satisfaction Guarantee above, whether your kit is opened, built, damaged, or missing parts. Just reach out and we'll make it right.

Return Shipping

  • If your order was damaged in shipping, please contact us right away. We'll send a replacement or refund and handle the carrier claim on our end.
  • If you're returning a sealed, unopened item because you changed your mind, return shipping costs are your responsibility.

Damaged or Missing Parts

  • We inspect every GAMI kit before it leaves our workshop, but if something isn’t right, we’ll make it right.
  • If your kit arrives with missing or damaged parts, please contact us within one year of delivery.
  • Provide your order number and clear photos of the issue.
  • We’ll work with you to resolve it, typically by replacing the affected kit or finding another suitable solution.

Refunds

  • When a refund is the right solution, it's issued back to your original form of payment.
  • We’ll notify you when your refund has been processed.
  • Please allow 5 to 10 business days for the refund to appear, depending on your payment provider.

How to Start a Return or Replacement

  1. Email us at support@gamidesign.com with your order number.
  2. Include a brief description of the issue and photos (if the product has damage or defects).
  3. We’ll provide you with next steps, including return instructions if needed.

Questions?

If you have any questions about this policy or need help with a return, reach out anytime at support@gamidesign.com.